Accela Acquires Permit Tech Company OpenCounter from
Euna OpenCounter,
known for its permitting and licensing portals, was one of the original six
companies to form the company now called Euna Solutions. Now, OpenCounter will
join a fellow permitting-focused company in Accela. READ MORE
Ada County, Idaho, Takes Dispatch Offline Amid Cyber
Concerns The Ada
County Sheriff’s Office spotted “unusual activity” and “proactively” deactivated
computer-aided dispatch. Officials are working with third-party cybersecurity
and data forensics consultants to investigate. READ MORE
Amazon Names New Cohort of Government, Tech Cloud
Leaders The move
comes as the e-commerce giant’s Amazon Web Services continues to gain more
footing in the public sector. Meanwhile, gov tech accelerator CivStart provides
an update of its own work promoting innovation. READ MORE
Apple and Nashville Seek Out the Future of 911 Tech The looming
release of iOS 18 promises to bring improvements to emergency call handling and
dispatching. Nashville, meanwhile,
has begun using a new 911 call platform designed to make life more efficient
for emergency call takers. READ MORE
Are Miami’s
Active Shooter Drills Making Schools Safer?
Some experts believe that active shooter drills that
aim to simulate a real-life situation can often traumatize participants. But
the chief of the Miami-Dade Schools police says they’re helpful for officers to
learn. READ MORE
Attracting and Empowering
Today's Top Talent Staff shortages, heavy workloads, and outdated technology hinder teams,
leading to poor service. Frustrated workers leave, forcing governments to train
new hires in a tough job market lacking essential job perks. DOWNLOAD
Box Office Boon or Taxpayer
Boondoggle? The Payoff of State Film Tax Credits Audits in a number of
states have found that tax incentive programs for film and TV end up as money
losers. Although some states are considering capping their programs, more are
expanding theirs. READ MORE
Calif. Earmarks $10.4M for Key Step in Payroll
Modernization The money,
allocated by a budget trailer bill, will enable the California State Payroll
System Project to hire a system integrator. The initiative, underway since 2016,
will replace a significant piece of legacy. READ MORE
California Law Would
Safeguard Public Against AI Risks The proposed bill is the Safe and
Secure Innovation for Frontier Artificial Intelligence Models Act. It would
regulate “development and deployment of advanced AI models,” in part by
creating a new regulator, the Frontier Model Division. READ MORE
Cameras With AI Shoot for
Early Fire Detection in Hawaii The Hawaiian Electric Co.
has begun installing high-resolution video cameras with artificial intelligence
technology, to spot ignitions early in areas near its equipment that have
elevated fire risk. READ MORE
Can Human-Centered Design Help Rebuild Trust in
Government? States are
investing in ways to incorporate the end user's experience into digital
services, looking at how people truly use platforms and how to improve them.
Some say it’s what government should have been doing all along. READ MORE
Chattanooga Makes Technologist Jerele Neeld Permanent
CIO The Tennessee city has
affirmed Jerele Neeld as chief information officer, roughly four months after
he became its interim CIO. Neeld joined Chattanooga in January
after a career in the private sector. READ MORE
Cloud
Procurement: Myths and Opportunities With the expiration of
emergency procurement provisions, many agencies have returned to traditional
procedures after a period of unprecedented flexibility and rapid delivery of
cloud-based services. But government IT leaders may have more latitude to take
advantage of cloud-based solutions than they realize. This thought leadership
paper debunks common misconceptions about cloud procurement and outlines
strategies for simplifying procurement processes. DOWNLOAD
Cops and the Perils of
‘De-escalation’ Talk instead of fight: It’s a crucial tool
for police officers confronting people in crisis. But too often when it isn’t
working, a reluctance to use non-lethal force leads to a shooting. What’s
needed are better training and a cultural shift. READ MORE
Customer Experience and
Accessibility Collide From
principles of human-centered design to adhering to web accessibility best
practices, the new issue of Government Technology explores
what it takes to make online government truly work for all residents. READ MORE
Cybersecurity
Update Causes Worldwide Microsoft Outages
A flawed update for cybersecurity software from the company
CrowdStrike caused many Windows machines to crash. Around the globe, hospitals,
airlines, 911 services, banks and others reported disruptions. READ MORE
Dallas Auto Thefts Coming Down After
Record-Breaking 2023 Texas ranked
10th in the nation for auto thefts per capita last year and Dallas had the
fifth-highest number of car thefts among U.S. cities.
But early data from this year reports that thefts are down by about 7.25
percent so far. READ MORE
Dallas Ransomware Attack Exposed Info for 200,000
People More than
200,000 people nationwide had their Social Security numbers, medical
information, health insurance details and other data exposed during a Dallas County ransomware
attack last fall. READ MORE
Dallas Will Combine Departments to
Save $1.3M The
merger will combine departments that oversee zoning and permitting, the 311,
non-emergency line, real estate deals and workforce challenges. At least one
office is eliminating 5 positions. READ MORE
Enhancing
Government Services with Payment Innovations
In this fast-paced digital era, the expectations of
constituents are evolving at an unprecedented rate. However, attempting to constantly
keep up with shifting experiential standards is a costly, time-consuming, and
nearly impossible task for billers. Maintaining a positive customer experience
is key to keeping call volumes down, customer satisfaction scores high, and
ensuring constituents are willing to make desired actions like signing up for
paperless billing and AutoPay. DOWNLOAD
EV Chargers Gaining Ground at
California Curbs,
Apartments GreenWealth
Energy and Voltpost will expand low-speed, dwell charging at multifamily
housing locations and curbside, to make electric vehicles a more workable
solution for renters and people with lower incomes. READ MORE
Exploring Next-Gen Citizen Services — ICYMI Granicus CEO Mark Hynes outlines the
role of technology in modernizing government services and discusses strategies
for enhancing citizen engagement and participation. READ MORE
Farmers See
Benefits of AI in Agriculture, but Urge Caution
Advocates say that artificial intelligence has the
potential to streamline agriculture tasks and help make farming greener. But
there are still concerns about wasting time sorting through data and protection
of privacy. READ MORE
FBI Revamps
Criminal Justice Data Security Policy Revisions to
the FBI’s Criminal Justice Information Services Security Policy affect all
entities who have access to that data, including education departments, police,
vendors and more. READ MORE
First Course Served, N.J., Partners to Broaden AI
Training The state
announced the release earlier this month of a course on using generative
artificial intelligence, for public-sector staffers in New Jersey and
elsewhere. More coursework is coming later this summer. READ MORE
Florida Drivers Enjoy Faster,
Better Identity Verification Modern
identity technology strengthens fraud protection for the state’s online motor
vehicle portal and saves residents a projected 157,000 hours of friction
annually. READ MORE
Getting Connected: How Wide Is the Digital Divide? Buoyed by unprecedented
federal funding as well as a widely accepted understanding that Internet is a
fundamental part of modern life, states and cities confront the remaining
obstacles to getting everyone online. READ MORE
Henderson, Nev., Taps
Russell Nelson as Acting Director of IT The city’s
former Director of IT Alyssa Rodriguez has been appointed chief infrastructure
officer/assistant city manager. Russell Nelson, now acting director of IT, had
been Henderson’s deputy
CIO for more than a decade. READ MORE
Homeless Camp Cleanups Aren’t a
Permanent Solution A
study by Rand Corp. found that homeless encampment cleanups across Los
Angeles saw immediate reductions but
within a month or two, the numbers went back to the former level. READ MORE
How Contact Centers Can
Innovate Without Disruption Contact centers are essential to creating a satisfying customer
experience (CX) for government agencies and their constituents. In this
Government Technology Q&A, Jerry Dotson, vice president of public sector,
Avaya Government Solutions, explains how the right CX platform lets government
organizations implement new contact center technologies easily and efficiently.
READ MORE
How to Navigate IT Challenges
in Government The public sector faces some unique challenges when it comes to IT
management. Here’s what government IT organizations are doing to tackle
problems and deliver a great user experience. READ MORE
If AI Puts Everyone Out of Work, Is
UBI the Solution? The
company behind ChatGPT funded a three-year research program on the impacts of
universal basic income. It found that the extra income allowed participants to
be more selective about career choices and have more time for leisure. READ MORE
Illinois Has Already Had 100
Tornadoes, Double Annual Average On
Monday, July 15, Chicago issued
16 tornado warnings, the most sent on a single day since 2004. In an average
year, the state only experiences 50 tornadoes annually. But as the air becomes
more humid, tornadoes will become more common. READ MORE
Inside Minnesota’s Dollar-Driven Cyber Defense Tool Minnesota’s new
cybersecurity tool translates cyber risk into dollars and cents, empowering
agencies to make data-driven decisions that protect critical assets and
optimize security spending. READ MORE
Like Election Systems, Voter Registration Must Be
Cyber Secure Panelists
in a recent webinar discussed how bad actors might want to tamper with voter
registration databases — and how election offices around the country have been
working to stay resilient against threats. READ MORE
Los Angeles
Courthouses Close for Ransomware Recovery
The Superior Court of Los
Angeles County was hit by
ransomware Friday, disrupting “many critical systems.” The courthouses remained
closed Monday as the jurisdiction worked to recover from the cyber
attack. READ MORE
Maryland Is on
Track to Process Nearly 50 Years of Rape Kits
A new law extends the state’s sexual assault evidence
protections to cover DNA samples. But getting justice in hundreds of cold cases
will require more than just testing, survivors say. READ MORE
Massachusetts
Doles Out $7M for Cybersecurity The
Municipal Local Cybersecurity Grant Program is doling out nearly $7 million to
cities and towns, regional school districts, and other local governments within
the state. READ MORE
Miami: The Under-Appreciated Urban
Success Story Florida’s
once crime-ridden metropolis has forged a new identity in the 21st century. READ MORE
Omaha’s New $27M Juvenile Jail Might
Never Open A year
after the controversial project’s completion, the Douglas County Youth Center remains
empty. Even with that, there are more kids in custody than beds in the county’s
controversial detention center. READ MORE
Philly City Workers Return to Dirty
Offices, Missing Desks Under a
new mandate, city workers returned to the office full time last week. However,
about a dozen workers described the chaotic transition that included animal
droppings, missing desks and ongoing construction. READ MORE
Prepare for Your
Mission With Verizon Frontline Get the tools, technology
and 5G you need to prepare for the mission ahead. LEARN MORE
Ransomware
Remains a ‘Brutal’ Threat in 2024 Several
recently released cyber industry reports show steady or growing ransomware
numbers in 2024 so far, and impacts on business and government have never been
greater. READ MORE
Red-State Cities and Suburbs Are
Becoming More Diverse The
swing states of Georgia, Nevada and Pennsylvania are
changing — and fast. READ MORE
San Diego’s
Growth Plan Aims to Reverse Racial Segregation
If approved, the changes would be the first major
amendments to the city’s general plan since 2008. Blueprint SD would
change zoning across the city to reverse decades of racial and ethnic
segregation. READ MORE
Self-Service, Automation
Driving Public-Sector IT Innovation Learn how the convergence of self-service and automation in
public-sector IT enhances efficiency for government agencies — streamlining
access to services, freeing up resources and fostering innovation. LEARN MORE
Shouldn’t Officials Who Oversee Their
Own Elections Be Able to Recuse Themselves?
Few states have laws and guidelines for such an
apparent conflict of interest. A new report provides a framework for
decision-making and legislation. READ MORE
Small City, Big Potential: How One Ohio City Is
Tackling AI Grove City, Ohio, has taken
a cautious, intentional approach to regulating artificial intelligence. An AI
policy enacted late last year specifies implementation of AI-powered tools is
approved on a case-by-case basis. READ MORE
South Pasadena, Calif., Police Take Entire Fleet
Electric The South Pasadena
Police Department is now comprised of 20 Tesla vehicles, a transition that is
nearly complete. As electrifying fleets rises in popularity, the force is among
the first in the nation to go all electric. READ MORE
States Work to
Make Digital Services Accessible for All
With a new requirement from the Department of Justice
looming, state and local governments must make their digital services
accessible for people with disabilities, but not all are starting from the same
place. READ MORE
The Escalating
Argument Over Historic Preservation The movement to protect
historic buildings seemed unbeatable for decades, but it has spawned
sophisticated, well-funded critics — and critics of the critics. Is it really
“a good idea that has gone too far”? READ MORE
The Growing Role of the City-Level Chief Data Officer Just a few years ago,
only a handful of cities had chief data officers. Now that the position is more
prevalent, experts take stock of what it takes to build an effective,
data-driven local government. READ MORE
U.S. Set to Have More EV Chargers
Than Gas Stations in 8 Years At the
current pace of development, the number of public electric vehicle chargers
across the nation will outnumber gas stations in about eight years. Many even
expect charger momentum to increase, shortening the predicted timeline. READ MORE
Using Scarce
Dollars With Purpose Budgeting
sets the course for what government will and will not do. An initiative from
the Government Finance Officers Association is designed to help long-term
planning and foster public trust in a “new normal” of uncertainty. READ MORE
What Is ‘Surveillance Pricing’ and Is
It Causing Increased Prices? Companies
sometimes set “personalized” prices online based on a customer’s ability or
willingness to pay, using algorithms and artificial intelligence to sort
through data. The FTC is investigating how widespread it is. READ MORE
What the Far-Right Fuss over Voter
Rolls Is Really About Red
states are leaving the long-established Electronic Registration Information Center for a
new system launched by Alabama. It’s
about voter suppression, not election integrity. READ MORE
What’s New in Digital Equity: Federal Grant Program
Now Open Plus, the
FCC has launched a new mobile speed test app, HUD’s ConnectHomeUSA program has
expanded to new communities, more states have seen their initial proposals for
BEAD program funding accepted, and more. READ MORE
Why Might the Election Impact Lead
Pipe Replacements? An
estimated 9 million water service lines that still carry drinking water to
homes and businesses are made of lead throughout the country. Yet an October
deadline and a November election could delay replacement. READ MORE
Will a
Transparency Tool Diffuse Election Skepticism?
Ada County, Idaho, has
launched a new tool that lets the public view ballot images and cast vote
records, using it for the first time for local elections in May. Now, other
counties might also adopt it. READ MORE
Winning Online Budget Books From budget books to open data, see how local government teams around
the country are making their voices, and impact, heard with these online
publications. SEE HOW