8 Features of the Best Audit Management Software for Public Sector The shift to electronic working papers in the audit community fosters collaboration but inadvertently generates dark data. Audit management software offers solutions to access, analyze and maximize audit data's value. READ MORE
A Good AI Program Must Start with Good Data Making good on the promise of generative AI requires a foundation of clean data and clear policies. Chief data officers and AI experts weigh in on practical ways to build a strong program. READ MORE
A private university in New York is planning a new AI lab for education, research and networking opportunities, with a focus on the regional tech community. It is also planning two AI-related master’s degree programs. READ MORE
AI Is the Latest Tool in W.Va.'s Fight Against Opioid Use West Virginia is partnering with health technology firm GATC to integrate artificial intelligence into the state’s pharmaceutical research in an effort to accelerate the discovery of safe, effective drugs. READ MORE
AI Portends New Cybersecurity Risks, Opportunities for Higher Ed While new artificial intelligence technologies could be used for nefarious purposes such as creating more convincing phishing attacks, experts say the technology might also automate and strengthen IT security protocols. READ MORE
Automating Permit Applications Agencies and businesses desire quicker permit approvals. Automation via low-code tools and open source software streamlines processes effectively. READ MORE
California CIO Sees ‘Huge’ Potential for AI In remarks Monday at the California Public Sector CIO Academy, state CIO Liana Bailey-Crimmins discussed results from a new statewide emergency alert system, and the importance of harnessing artificial intelligence and generative AI. READ MORE
California Finally Starts Digitization of Water Rights Records The state has begun scanning 2 million pages. It’s part of a $60 million project to build a database integrating a century of water rights records, geospatial mapping and up-to-date water diversion data. READ MORE
Can Portland Successfully Place Special Needs Students in Neighborhood Schools? Portland Public Schools will no longer send students with disabilities to schools outside of their neighborhoods, except those with the most profound needs, in an attempt to transform special education and embrace diversity. READ MORE
Code Ninjas Team Up With Girls Who Code for Game Design In recognition of Women’s History Month and Expanding Girls’ Horizons in Science and Engineering Month, Microsoft, Code Ninjas and the nonprofit Girls Who Code are sponsoring girls who enter a game-design challenge. READ MORE
DDoS Cyber Attack Hits Alabama State Sites A state spokesman says all normal business operations have been restored. Meanwhile, the hacktivist group, Anonymous Sudan, is claiming credit for the attack through statements on its Telegram channel. READ MORE
Deploying ‘Perimeter’ App Helping With Evacuation Setup Perimeter is an app that puts emergency managers in an advanced state of situational awareness, allowing them to share critical information like road closures and evacuation routes both internally and with the public. READ MORE
Despite Low Unemployment, States Are Still Short of Funding Benefits States have devoted billions of dollars to replenishing their unemployment trust funds, but many are still short. Fewer states are now prepared for a recession than before the pandemic. READ MORE
DHS Unveils Artificial Intelligence Road Map, Pilots The federal Department of Homeland Security on Monday released its first artificial intelligence road map, which includes three AI pilot projects to test the technology's impact. Map goals include making DHS’ use of AI more transparent. READ MORE
Dollars for Driving: The Congestion Pricing Dilemma Faced with increasing traffic and declining gas tax revenue, policymakers and city planners are taking another look at dynamic pricing. If you love buying airline and concert tickets, they have got a deal for you. READ MORE
Election Systems Require Upgrading Ahead of Voting To protect voting outcomes, every step of the election process must be secure. Election machines are particularly vulnerable to cyberattacks because they’re network-connected and expand the attack surface of government entities. DOWNLOAD
Even $23B Might Not Be Enough to Upgrade Midwest’s Power Lines The Midcontinent Independent System Operator released a draft proposal earlier this month that aims to shift the region away from fossil fuels amid a rising demand for power. But many of the details are uncertain. READ MORE
Fed’s Direction on ‘Buy America’ Could Help Broadband Builds The federal government has issued guidance on exemptions from its Build America Buy America requirements for broadband infrastructure projects. This could help make it easier to acquire key pieces of high-speed Internet networks. READ MORE
Federal Cyber Agency Offlines 2 Systems After Ivanti Hack CISA, which had previously issued warnings about hackers exploiting zero-day vulnerabilities in certain Ivanti products, now says that it has had its own systems compromised. READ MORE
Feds Seek to Heal Community Scars from Interstate Highways The Reconnecting Communities program is giving $3.3 billion to help cities address problems caused by highways. But in most cases, the projects stop short of removing highways altogether. READ MORE
Florida Bill Could Undermine Corruption Investigations The legislation would require a person to have “personal knowledge or information other than hearsay” to file a complaint with the state’s Commission on Ethics. It would also bar local ethics commissions from self-initiating investigations. READ MORE
Google Announces $1B Data Center in Kansas City The site is expected to generate approximately 1,000 construction jobs immediately and 1,400 jobs once the center is finished. The center will be Google’s first in Missouri. READ MORE
How a Modular Business Solutions Strategy Addresses Workforce Gaps State and local governments face ongoing workforce challenges, including budget constraints and difficulty competing with the private sector. Often, antiquated technology and outdated processes make it even harder to attract and retain new employees. READ MORE
How Chicago Simplified its Building Permit Program Each year, thousands of Chicago's residents and businesses undertake minor projects that require a permit from the Department of Buildings, fueling the need for a simplified, streamlined online process for applying and approving projects. Express Permits account for one-third of Chicago's building permits, but until recently the city lacked an efficient way to process them. That changed in November 2023, when DOB migrated Express Permits onto the city's existing enterprise plat. DOWNLOAD
How Does AI Predict Governments Will Use AI? It Depends Where You Live Government Technology wanted to know what a generative AI model thought was the best AI use case for governments in each state — and if those uses were ethical or feasible. Google AI’s Gemini answered in surprising ways. READ MORE
How Florida’s Home Insurance Market Became So Dysfunctional So Fast It’s not only because of increasingly common and costly natural disasters. Can other states learn from Florida’s experiences and its lawmakers’ efforts to cope with the problem? READ MORE
How Much Downtown Space Does the City of San Diego Actually Need? A real estate consultant estimated that San Diego could go from 2,780 downtown employees using 819,000 square feet of space to 3,060 employees in just 580,000 square feet with small adjustments. READ MORE
How Process Automation Improves the Government Experience Process automation technology has long helped companies in the private sector work faster and more efficiently. For state and local government organizations, process automation goes hand in hand with systems integrations efforts to help states, cities and counties create a better, more satisfying government experience (GovX). DOWNLOAD
How Should Government Guide the Use of Generative AI? As governments grapple with how to roll out generative AI — or whether they even should — policies in Seattle, New Jersey and California aim to to be broad, easy to understand and relevant in the face of change. READ MORE
How to Think Like a Hacker — and Defend Your Data In this interview with white hat hacker Mishaal Khan, we learn about open source intelligence gathering and how to hack humans — or not. READ MORE
Is AI the Key to Mitigating Post-disaster Grant Fraud? Discover the top 4 fraud risks in post-disaster grant programs and AI-driven strategies for effective mitigation. READ THE NEW INSIGHT BRIEF
IT Innovation: Real-Life Success Stories and Strategies This report from ServiceNow details how public sector agencies – including the U.S. Department of Veterans Affairs, Tennessee Department of Human Services, California Department of General Services and U.S. Department of State – leveraged IT innovation to deliver the best possible service to their customers and colleagues. DOWNLOAD
Kansas Wants Volunteers for Pay-By-Mile Program The state will launch an alternative system where drivers are charged for each mile they drive. That might replace the gas tax, which hasn’t been updated since 2003. As of 2022, just 0.13 percent of the state’s vehicles were hybrid or electric. READ MORE
LAUSD Builds Proprietary AI Assistant for Students, Parents “Ed,” an interactive co-pilot that allows students to access learning materials, and parents to monitor their child, will be available to all families in the Los Angeles Unified School District in the coming weeks. READ MORE
N.C., Washington, D.C., Earn ‘A's’ in National GIS Assessment The new 2023 Geospatial Maturity Assessment report from the National States Geographic Information Council evaluated 46 states and Washington, D.C. It highlights successes and disparities in GIS integration, and emphasizes collaboration. READ MORE
New Haven Harbor Debuts Its Heavy-Duty, All-Electric Cargo Mover The $7.5 million electric crane will help the city forgo around 350,000 gallons of diesel fuel in its lifespan. The machine is the largest of its kind to run entirely on electric power. READ MORE
New Research: How Outdated Business IT Is Holding States Back You can’t serve the public effectively with manual processes and obsolete technologies. This is especially true in government, where business applications for functions like budgeting, procurement, payments, permitting and grants management are long overdue for replacement. READ MORE
New Student Adviser Is Entirely AI The artificial intelligence adviser will tell students and parents about grades, test results and attendance, while also giving out assignments, suggesting readings and helping students cope with non-academic matters. READ MORE
New URBAN-X Cohort Looks to Cycling and Electrified Transportation In choosing its 14th cohort of seven companies, the New York-based urban tech accelerator is focused on advancing the use of electrified mobility, and two-wheeled transportation. READ MORE
New York State Boosts Procurement Transparency Via Dashboard The move, made during "Sunshine Week," could help suppliers learn more about contracting trends, and citizens to keep track of procurement trends. The launch comes amid a large procurement acquisition move. READ MORE
NYC Landmarks Commission Debuts Digital Permitting Portico, the Landmarks Preservation Commission’s new portal, features an online assistant to help expedite modernization for historically significant buildings and sites. It replaces a system that had only recently begun moving off paper. READ MORE
NOLA Mayor Fumbled $141M for Green Infrastructure, Watchdog Says An audit by a federal watchdog found several instances of poor planning, misallocation of funds and a lack of workers which undercut millions of dollars of federal aid meant to keep stormwater at bay. READ MORE
Opinion: Cyber Siege on U.S. Industries Threatens Higher Ed From the SolarWinds hack to the more recent, serious disruptions of Microsoft and Change Healthcare, cyber attacks on industries that do business with universities create vulnerable points of entry for cyber criminals. READ MORE
Pennsylvania Transit Agency Ends AI Gun Detection Pilot The Southeastern Pennsylvania Transportation Authority has halted work after a year of testing. Artificial intelligence gun detection video analytics that were being explored proved incompatible with the agency’s analog security camera system. READ MORE
Pittsburgh Tech Sector Grows, Spurred by Autonomous Vehicles The city’s tech companies raised more than $3 billion in funding and attracted 57 new investors last year, marking the region’s second highest annual total in 12 years. READ MORE
Plagued by Drug Overdoses, Milwaukee County Tries a New Approach Milwaukee County has one of the nation’s highest death rates from synthetic opioids. It’s deploying millions of opioid settlement dollars to fund programs across a variety of agencies. READ MORE
Police in North Dakota Warn of AI-Assisted Phone Scams The Bowman Police Department is cautioning residents to be alert to phone calls seeking money, which may be using voice cloning. Police Chief Charles Headley highlighted the potential use of artificial intelligence in these calls. READ MORE
Ransomware Strikes District Attorney Offices in New Mexico The New Mexico Administrative Office of the District Attorneys was still trying to get its main computer servers working Thursday after ransomware locked prosecutors across the state out of files. READ MORE
Report: Biometric Injection Attacks on the Rise This type of attack involves using face-swapped videos to try to trick online verification systems, but as they rise in prevalence, so too do methods for combating them. READ MORE
Report Predicts Top Cybersecurity Threats for 2024 Cyber criminals are likely to soon target file transfer services, try to compromise the software supply chain and launch novel phishing strategies, according to a new report from Recorded Future. READ MORE
Resident First: Essential Elements of a Modern Contact Center Optimizing government contact centers should be part of a broader strategy to create connected agencies -- ones that make information available across all channels, streamline user experience, improve employee performance and job satisfaction, and deliver better services to all constituents. This paper shows how to move in the right direction. DOWNLOAD
San Jose Welcomes Participation in AI Coalition San Jose, Calif., has announced several steps to shape AI governance, including an open letter to stakeholders, a resource toolkit and an invitation to participate in its growing GovAI Coalition. A meeting is set for next Wednesday. READ MORE
South Florida Proposes Lowering Insurance Costs 25% Two political leaders are backing a congressional bill that would lower the cost of homeowner property insurance by about a quarter. In 2023, Florida homes cost three times the national average to insure. READ MORE
Tampa Bay Area Records Gas Emissions for the First Time Hillsborough, Pinellas, Pasco and Hernando counties produced 31.7 million metric tons of carbon dioxide-equivalent in 2021. The energy industry produced 45 percent of the region’s emissions, with transportation close behind. READ MORE
Technology ‘A Means to Help,’ California IT Leader Says Longtime executive Miriam Barcellona Ingenito, undersecretary at the Government Operations Agency, discussed the state’s IT landscape Tuesday at the California Public Sector CIO Academy. Mission-driven solutions, she said, are key. READ MORE
Texas Air Quality Measurements Fail Hispanic Communities Public data from a network of state air monitors around the Houston Ship Channel is hard to interpret and is often inadequate, leaving Latino-majority neighborhoods unaware whether the air they breathe is safe. READ MORE
Texas Faces Greater Competition on Incentives from Other States As other states ramp up their own development incentives, Texas is experiencing more competition for opportunity zone projects. Of 94 economic incentives projects across the nation this year, just two were in Texas. READ MORE
Texas’ Largest Wildfire Contained After 1 Million Acres Burned The Smokehouse Creek Fire began on Feb. 26 and grew to become the largest wildfire in state history. The wildfire burned across several counties in the Texas Panhandle, killed at least two people and destroyed hundreds of homes. READ MORE
The Art of Resident Relationship Management This whitepaper from CivicPlus details how public sector agencies can leverage a 311 CRM system to drive personalized and meaningful resident interactions. DOWNLOAD
The Racial Dynamics Involved in Flood Risk Aren't What You'd Expect New research finds that Native Americans are more exposed to flood risk than other groups, but Black and Asian communities are less exposed than predominantly white ones. Overall, the risk to property is much greater than depicted in official FEMA maps. READ MORE
The Surprising Link Between Budgeting and Good Health Health outcomes and life expectancy improve in counties where residents have greater opportunity to engage in civic life. READ MORE
UC Irvine Develops Custom GenAI Platform ‘ZotGPT Chat’University officials say the new platform will allow students and faculty to make use of AI for coursework and accelerating research, without the usual data privacy concerns that come with open-source tools. READ MORE
Uvalde Survivors Will ‘Never Recover’ From Robb Shooting The fact that police were unprepared and waited some 77 minutes to enter the school, and that Uvalde is a small community where law enforcement are always at the fore, adds another layer of grief to the situation. READ MORE
Where to Start with AI? Cities and States Offer Use Cases Building an AI program is a daunting proposition, but government has to start somewhere. From strengthening cybersecurity to improving 311, a handful of early adopters are finding safe and practical uses. READ MORE
Why Can’t Governments Modernize Business Systems? Here’s What’s Standing in the Way Governments may be hesitant to invest in major upgrades, especially in today’s uncertain budgetary climate. Massive technology overhauls of the past — enterprisewide projects that took years to build and tens of millions of dollars to implement — often failed to meet expectations. READ MORE
Why Every Community Needs an Emergency Mass Notification System When every second counts, disparate systems mean duplicitous work, inefficient reach, and lost opportunities to contact residents and travelers as soon as possible. READ FULL STORY
Working-Class Individuals Are Rarities as Legislators Only 116 of the nation’s nearly 7,400 state lawmakers qualify as “working class,” according to a new survey. READ MORE