The 2026 State of Online Payments This sixth annual report delivers essential insights into how, when, and why Americans are paying their bills digitally. DOWNLOAD
Capital Planning in the Public Sector: Constraints, Community and Countermeasures This guide examines how state and local governments approach capital planning when budgets are constrained and infrastructure needs continue to grow. DOWNLOAD
Making AI Work for Government Too much of AI's potential is scattered among narrow tools. A better and more sustainable approach builds AI into workflows and applications across a technology stack -- putting AI wherever people need it. This paper explains the "four pillars" approach to civic automation and why it results in more effective and responsible solutions for government. DOWNLOAD
4 Essential Steps for Building Scalable Transportation Infrastructure Transportation agencies must meet rising data demands, strengthen cyber resilience and prepare for AI—all with aging infrastructure and constrained budgets. This paper outlines four practical steps to build a scalable foundation, from standardizing infrastructure and unifying data to stabilizing costs and enabling advanced analytics. DOWNLOAD
What it Takes to Build Resilient Government Websites This paper shows state and local governments how to build more resilient websites with modern WebOps, clear governance, stronger content practices and a focus on accessibility—so critical information stays secure, accurate and available when residents need it. DOWNLOAD
Think Like a Fraudster, Adapt Like an Expert Identity fraud is a growing threat to government services. This handbook explains major fraud types, core principles of identity verification and the fraudster mindset, giving leaders practical guidance to prevent fraud and stay ahead of evolving tactics. DOWNLOAD
Why Identity Is Now Core HHS Infrastructure For HHS agencies, identity verification is no longer a support function. This paper explains how modern identity platforms give agencies a consistent, risk-based way to verify new applicants and returning beneficiaries. DOWNLOAD
Building the Foundation for AI Growth As AI adoption grows across government, many agencies are discovering that existing IT infrastructure was not designed to support the power, capacity, and performance demands of AI workloads. This paper explores best practices for building infrastructure that can support AI at scale. DOWNLOAD