5 Steps for Tapping into Grant Opportunities Today's governments face a crisis of confidence and capacity. To regain public trust and effectively tackle critical issues, they must embrace the "Three C's": capacity, competence, and collaboration. This whitepaper provides a strategic framework with five steps for local governments to enhance their grant application and management processes. DOWNLOAD
Adaptive AI: Helping Reshape
Public Service Discover how New York & Dearborn, MI are using Google AI to
transform citizen services, enhance accessibility, and streamline operations. SEE THE
IMPACT
After Computer Outage, Scottsdale
Went ‘Old School’ CrowdStrike’s
botched cybersecurity update affected airlines and other entities all over the
world. Here’s how police and fire departments coped in the
Alabama Jails More People Per Capita
Than Any Country, Except One There
are 898 inmates per 100,000
Apple to Adopt Biden Administration’s Voluntary AI
Safeguards The
technology company joins Amazon, Microsoft, OpenAI and others in agreeing to
voluntary measures around artificial intelligence. These will include testing
AI systems for security flaws and risks. READ MORE
Are Mobile Homes Next in Line for
Energy-Efficient Protections?
Are We Only 20 Years from the Singularity? When futurist Ray
Kurzweil popularized the idea that AI would one day surpass human intelligence,
he predicted its occurrence in 2045. With two decades to go, now is the time to
get ahead on regulating it. READ MORE
Broadband Report Rates Counties on Transparency,
Equity The report, from the Communications Workers of America, critiques
federally funded broadband work by 14 counties in the South, Northeast and
California Police Group Says Rural
Depts. Need More Officers The
state’s largest law enforcement organization found that police staffing in the
state is at a 30-year low and is especially bad in rural counties. READ MORE
Can AI Screening Tools Protect Campaigns Against
Extremists? Social media
screening company Ferretly has launched a tool to help officials weed out
extremists who apply for such election-season jobs as canvassers and poll
watchers, the latest example of election-securing tech. READ MORE
Can AI Screening Tools Protect Campaigns Against
Extremists? Social
media screening company Ferretly has launched a tool to help officials weed out
extremists who apply for such election-season jobs as canvassers and poll
watchers, the latest example of election-securing tech. READ MORE
Cause and Impact of Bayou Lafourche
Oil Spill Still Unclear The
large oil spill was first detected on Saturday and was traced back to a leaking
fuel tank at the Crescent Midstream pumping station. So far, 17 aquatic
salamanders, two turtles and one crawfish have been found dead as a result. READ MORE
Checklist: Is Your Website Your
Single Source of Truth? Local government websites should be resident engagement tools, not
digital brochures or org charts. We use intuitive navigation, smart search, and
more for optimal self-service. GET MY
CHECKLIST
Cloud Procurement:
Myths and Opportunities With the expiration of emergency procurement provisions, many
agencies have returned to traditional procedures after a period of
unprecedented flexibility and rapid delivery of cloud-based services. But
government IT leaders may have more latitude to take advantage of cloud-based
solutions than they realize. This thought leadership paper debunks common
misconceptions about cloud procurement and outlines strategies for simplifying
procurement processes. DOWNLOAD
Cross Channel
Citizen Care: Overcoming Contact Center Challenges Today, the public has numerous avenues to contact government
agencies, including mail, email, social media, and phone. However, the
expansion of options doesn't always equate to better service. In this e-book,
we'll address three significant challenges facing government call centers as
they pivot to meet the changing expectations in this digital age--and how
cloud-based call centers empower agencies to rise to the challenge. DOWNLOAD
DDoS
Attack, Security to Blame for Latest Microsoft Outage Various Microsoft 365 and Azure services
went down for about eight hours Tuesday. This time, a distributed
denial-of-service attack, and a mishap with the company’s cyber defenses, were
behind the outage. READ
MORE
DeKalb County, Ga., CIO Retiring, Will Join Center
for Digital Government John
Matelski, the longtime CIO and director of innovation and technology at
Digital Transformation Success
Stories Discover why CivicPlus® is trusted by local governments nationwide.
Download our fact sheet to see what our #CPfamily says about partnering with us
for their website redesign projects. DOWNLOAD NOW
Discover How Slack Enhances
Emergency Response and Operations Learn how Slack can enhance emergency response communication for
agencies and organizations dealing with complex incidents. Explore the
capabilities of Slack for emergency response! LEARN HOW
Dreamforce registration is now
open! Register today for the largest and most trusted AI event in the world.
Experience 1,500+ sessions, visionary keynotes, product announcements, hands-on
learning, and more. REGISTER NOW
Enhancing Government
Services with Payment Innovations Constituents' expectations are evolving rapidly, making it
challenging for billers to keep up. A positive customer experience reduces call
volumes, boosts satisfaction, and encourages actions like paperless billing and
AutoPay. DOWNLOAD
Fast, Accurate Identity
Verification Helps California Homeowners
The state used AI/ML-driven identity
verification software to fight fraud and deliver nearly $1 billion in post-COVID-19
mortgage relief. READ MORE
Fed’s AI Wildfire Detection Program Tested in
Boulder, Colo. The
Next Generation Fire System, a new AI program from the National Oceanic and
Atmospheric Administration, can process a fire hose of satellite data to spot
fires smaller than a football field. Authorities tested it last month. READ MORE
Feds Approve North Carolina’s Medical
Debt Forgiveness Plan Gov.
Roy Cooper’s plan to leverage Medicaid funds and help relieve up to $4 billion
in debt for people across the state won approval on Friday. For the order to
take effect, hospitals need to sign on. READ MORE
Fight Looms as Vote Nears
Over Kids’ Online Safety Bills
Florida Has the Most Heat-Related
Illnesses in the U.S. Between
2018 and 2022, the
For Locals, GIS Brings Election Day Into Sharper
Focus Local
governments have turned to GIS tech to enhance their election process, for
staff and voters alike. This year, several jurisdictions will debut new features
to further improve transparency and make voting easier. READ MORE
Google Public Sector unveils AI
thought leadership hub: Helping organizations innovate Google launches new thought leadership hub detailing AI tools designed
to address public sector challenges, from healthcare to sustainability. Explore
Real-world AI in Action For the Public Sector
Google's AI hub: How AI is
empowering the public sector Discover how adaptive, secure, and responsible AI is helping modernize
government services. Explore case studies, white papers, and expert insights. Discover How
AI is Transforming Citizen Services
How an Alabama Town Staved Off School
Resegregation In the
1970s, Black students organized protests and a boycott that cost local white
businesses money. Today, many families who could afford private school still
choose
How Much Do Cities Know About Their
Residents?
How the U.S.
Military Approaches Natural Disaster Preparedness In the face of natural disasters, preparation is key. This
white paper explores how the
How to Navigate IT Challenges
in Government The public sector faces some unique challenges when it comes to IT
management. Here’s what government IT organizations are doing to tackle
problems and deliver a great user experience. READ MORE
Hundreds at N.C. DMVs Stalled
in Friday’s CrowdStrike Outage The
worldwide Microsoft computer outage meant 1,894 customers at the North Carolina
Division of Motor Vehicles on Friday could not be served. About 1,300 people
with appointments were able to come back later. READ MORE
Illinois Should Be an Economic
Powerhouse. Why Isn’t It?
It’s a combination of factors ranging from corruption to unbalanced
taxation to unfunded liabilities to lack of an entrepreneurial tradition. But
the state also has many strengths it could build on. READ MORE
Implementing AI in Local
Government? Here's What to Watch The National Association of Counties’ AI Exploratory Committee has
released a report for local governments on integrating artificial intelligence.
It offers use cases, and examines risks and opportunities. READ MORE
Indiana Classrooms Will See Broad
Policy Changes This Year Legislators
enacted more than a dozen new laws related to education, including changes to
testing curriculum and classroom behavior. READ MORE
Inside Minnesota’s Dollar-Driven Cyber Defense Tool
Jersey Shore Town Worries Parking App
Is Driving Business Away Some
locals of Stone Harbor, a wealthy Jersey Shore community in Cape May County,
N.J., worry that the town’s parking app, ParkMobile, doesn’t always work and,
as a result, is discouraging travelers from stopping. READ MORE
Like Election Systems, Voter Registration Must Be
Cyber Secure Panelists in
a recent webinar discussed how bad actors might want to tamper with voter
registration databases — and how election offices around the country have been
working to stay resilient against threats. READ MORE
Long Fiscal COVID: The Lingering
Governmental Disease Federal
aid helped states and localities cope with the biggest costs of the pandemic. But
good things don’t last forever, and this one didn’t. READ MORE
Meet the Man in
Charge of Reopening Baltimore's Port Jonathan Daniels, an experienced crisis manager, is getting
Meta to Pay Texas $1.4B for Using
Facial Recognition Without Users’ Consent
Attorney General Ken Paxton sued the Facebook parent
company in 2022, claiming it had used personal biometric data without
permission. READ MORE
N.J. Launches Online Information Hub for Disability
Services The state’s
new Disability Information Hub offers information about state programs,
resources and assistance for people with disabilities. Their input helped guide
its development and design. READ MORE
NYC’s Data-Driven Future: 46
Algorithms and Counting
Ohio Throws Hundreds of Millions to
Tech Giants’ Data Centers Data
centers are popping up across the state as they get hundreds of millions in
state and local tax breaks each year. But some experts worry that the
facilities may soon overburden the available power supply. READ MORE
Ohioans Can Now Add Drivers’ Licenses
to Apple Wallet Gov.
Mike DeWine announced that businesses can now download the Ohio Mobile ID Check
app, which enables them to accept ID cards via iPhones. However, physical cards
are still needed for driving and interactions with police. READ MORE
One Year Later: Brandon Johnson’s
Campaign Is Still Funded by Unions
Philadelphia Demands
City Workers Return to the Office. Can They Get There?
Protect Digital Identities from Fraud Discover strategies to enhance digital identity security and reduce fraud risks. READ THE WHITE PAPER
Recovering from
CrowdStrike, Prepping for the Next Incident A bad update can bring down entire operations.
Here’s how governments are returning to business as usual after the landmark
CrowdStrike outage — and how to prepare for the next such incident. READ MORE
Releasing Prisoners from Long
Sentences Draws New Interest “Second
look” laws allow courts or parole boards to re-evaluate a person’s long prison
sentence. The bills often focus on older populations or those whose crimes
might have mitigating factors. READ MORE
Sarah Tuneberg Named Colorado Digital Service
Director Tuneberg, a private- and public-sector technologist, will lead the
division of the Colorado Governor’s Office of Information Technology. Her work
at the state includes exponentially scaling COVID-19 testing during the
pandemic. READ MORE
Secretary of State Finds Minn. Election
Misinformation Source Minnesota
Secretary of State Steve Simon has tracked down the source of recent
presidential ballot deadline misinformation. It originated from Grok, the AI
chatbot available to premium users of social media platform X. READ MORE
Sensors
Call 911, Too — and Now RapidSOS Has a Tool for That As much of communication is handed over
to connected devices, the newest product from RapidSOS offers processing for
sensor-initiated 911 calls. The company is also focused on firefighting
tech. READ
MORE
States Can't Rely on Workforce Cuts
to Balance Their Budgets In
the typical state, personnel costs represent 40 percent less of the overall
budget than was true 30 years ago. READ MORE
States’ Opportunity to Take on a
Bigger Regulatory Role The
Supreme Court’s ruling in the Chevron case empowers the levels of government
most trusted by Americans to have more impact on issues that directly impact
their economies and communities. READ MORE
Strengthen Your
Digital Identity Today Learn effective methods to safeguard digital identities and
prevent online fraud. ACCESS
THE FULL WHITE PAPER
The Just Transition to Carbon-Free
Buildings That We Need The
money flowing out of
The Mess States Are Making of AI
Regulation Lawmakers
are proposing hundreds of measures to micromanage and control this emergent
technology. A complicated regulatory framework could devastate
Washington Evaluated 25 Percent Fewer
Kids for Special Ed During Pandemic Approximately
8,500 fewer students were evaluated for a disability than during an earlier
two-year period. That means thousands of students may not be getting the
accommodations they need. READ MORE
We’re Measuring Homelessness Services
the Wrong Way Nonprofit
service providers publish plenty of metrics about their activities, but too
often they don’t reflect actual success in reducing homelessness. Measuring
impact would help them do more good. READ MORE
What Can We Learn from the Largest Global IT Incident
Ever? On
What Governments
Need to Build a Strong Workforce Fearing a fishbowl political environment, too many
public-sector organizations are reluctant to collect and use data on how
they’re doing in hiring and retaining talent. But it's better to know than not
to know. READ MORE
Will California’s Proposed AI Models Act Stifle
Innovation? Technology
execs are critical of state Sen. Scott Wiener’s Safe and Secure Innovation for
Frontier Artificial Intelligence Models Act. The San Francisco Democrat said
Thursday it is narrower than the European Union AI law. READ MORE
With Fed’s Millions, OK Tech Hub to Explore Autonomous
Systems Tulsa
Innovation Labs has received a U.S. Economic Development Administration grant
to develop an innovation hub that will look at ramping up advanced
manufacturing for autonomous systems, from agriculture to transportation. READ MORE