Elevating Constituent Services with Connected Experiences Agencies' communications tools are often disjointed, contributing to fragmented services rather than providing a seamless, unified platform that improves the constituent experience. Governments can modernize their communications infrastructure to unify these tools and create connected experiences, which lead to more convenient and personalized services for residents. DOWNLOAD
Understanding How K-12 Schools Use GenAI Learn how K-12 districts are already using GenAI, how schools evaluate GenAI solutions and how to measure the success of GenAI implementation. Download the report
The Workforce Tools Delivering ROI in State and Local Government Explore how public sector leaders are adopting AI, automation, and safety technologies to solve today’s workforce challenges. This new research highlights what’s working, what workers want, and where public agencies are seeing real ROI across operations, training, and service delivery. DOWNLOAD
AI in Government Finance: Seizing the Opportunity Modern finance software programs incorporate Generative AI and agentic AI to boost efficiency, improve service and manage complexity. This paper explains key differences between these technologies and why they become uniquely powerful when combined. DOWNLOAD
Community Colleges Aim to Shorten the Path to Skilled Jobs Federal funding and streamlined community college curriculum could make it easier to get on track for steady, well-paid employment. READ MORE
Preparing Utilities & Local Governments for a Paperless World The paperless future is here. Is your utility or local government ready? From rising postage costs to time-consuming manual processes, the shift to digital billing and payments is no longer optional — it’s essential. This resource explores how utilities can embrace a paperless future to cut costs, improve operational efficiencies, and meet modern demands. DOWNLOAD
A Smarter Approach to Seamless, Secure Access to Public Services Learn how public agencies are making digital services easier to access, more secure, and more inclusive through smarter identity management. This guide explores the real-world impact of modern Customer Identity and Access Management (CIAM) solutions, including reduced abandonment rates, stronger compliance, and better service access for all users—regardless of device, location, or digital literacy. DOWNLOAD
Find out how Georgetown, Texas -- an expanding suburb of Austin -- replaced a patchwork of aging financial and human resources software with a modern cloud-based ERP suite. The city's chief financial officer recounts the city's implementation journey, describes benefits from the new platform and offers best practices for other jurisdictions. DOWNLOAD
Eliminate Workflow Bottlenecks with Smart Integration Integration platform-as-a-service (iPaaS) lets agencies integrate systems and automate workflows using drag-and-drop tools. This guide explains how iPaaS accelerates digital transformation to improve government efficiency and service delivery. DOWNLOAD